Purchase Policies and FAQ

GroupDocs offers easy-to-use web applications that anyone can try before deciding to purchase. To keep things simple and transparent, here’s how we work:

  • No pushy sales team
  • Free sales and technical support
  • No complicated setup — just intuitive interfaces and immediate results
  • No fuss about monthly billing via credit card

 

Jump To:



Purchase
  • Overview of our pricing - learn about our flexible pricing model with three subscription plans designed to suit different needs
  • Pricing guide - view our interactive pricing schedule
  • Create account - sign up to access the dashboard and start using GroupDocs Apps
  • Discount policy - Understand why GroupDocs does not offer discounts on its pricing plans
Purchase FAQ
  1. Can I evaluate before buying?
  2. Do I need to enter credit card details to evaluate?
  3. Can I receive technical support while I’m evaluating?
  4. Can I make a feature request?
  5. What are your Terms of Service and other policies?
  6. Can I get a discount?
  7. How do I cancel the service?
  8. Does the one plan include access to all products?
  9. Does GroupDocs have a consultant team who can assist with training, implementation or customizations?
Billing
  • Payment method - learn how to pay by credit card and which currencies are supported for invoicing
  • Pricing disclaimer - GroupDocs reserves the right to update plans and pricing, but we aim to keep all customers and partners informed
  • Failed Payments - what happens to your plan if a payment fails, and how to update your card details
  • Adding billing contacts - send billing statements and summary emails to others in your organization, even if they don’t have a GroupDocs account
  • Invoices - receive monthly invoices by email for each charge, also available for download from your account
  • Refund policy - we do everything possible to help you make an informed decision before purchasing to avoid the need for refunds
Billing FAQ
  1. Do you include tax in your prices listed on the website or quotes?
  2. I’m based in Australia, why is GST added to an invoice in USD currency?
European VAT FAQ
  1. Why is our company starting to charge VAT?
  2. When will the new VAT charges take effect?
  3. How will the VAT be calculated?
  4. How to utilize the reverse charge mechanism for VAT?
  5. What if I don’t have a VAT number?
  6. How can I provide my VAT number?
  7. Will the prices displayed on the website include VAT?
  8. What if I have a subscription or ongoing service?
  9. Who can I contact for more information?
  10. Where can I find more information about VAT rates in my country?
Compliance
  • Anti-fraud measures measures - we protect against fraud by contacting the purchaser before releasing a license if the transaction appears suspicious
  • HIPAA compliancy - GroupDocs products are not HIPAA compliant; click to learn more
  • Taxes - explains tax-related topics such as VAT, GST, and payment instructions for Australian customers including our ABN
UK VAT FAQ
  1. Why is our company starting to charge UK VAT?
  2. When will the new UK VAT charges take effect?
  3. How will the UK VAT be calculated?
  4. How to utilize the reverse charge mechanism for VAT?
  5. What if I don’t have a UK VAT number?
  6. How can I provide my UK VAT number?
  7. Will the prices displayed on the website include VAT?
  8. What if I have a subscription or ongoing service?
  9. Who can I contact for more information?
  10. Where can I find more information about UK VAT rates?